STORE POLICY/CUSTOMER CARE

DELIVERY INFORMATION

COMPLAINTS

For full delivery information please see our delivery page.

PAYMENT METHODS

We accept all major Credit / Debit Cards.
PAYPAL - you do not need an account to use PayPal.

ALLERGY INFORMATION

All products are produced in a kitchen that handles all named allergens, therefore we cannot guarantee they are allergen-free. Please see individual product information for a detailed list of ingredients.

We think all our bakes are delicious and pride ourselves on excellent customer service. If you are in any way unhappy with any part of our service or products please let us know and we will deal with it swiftly.

CANCELLATIONS/REFUNDS

Due to our products being made to order any cancellations would need to be made within 1 hour of the order being placed.

 

If the order is placed within an hour of the next day dispatch time (12 pm) a cancellation will not be possible. e.g. an order placed at 11.30 am would not be eligible for cancellation.

Please see the delivery page for more information.

PRIVACY POLICY

Our Privacy Policy helps you understand what data we collect and why.

About Lost Bear Bakery:

Any personal information provided to us will be handled in accordance with this policy. For the purpose of data protection, we will be the controller of your personal information - meaning we make decisions about how and why your information is used.

Right to Access:

Lost Bear Bakery makes every effort to implement safeguards for the security and privacy of customers personal data. All of our customers have the right to access, correct and delete any personal data relating to them.


What we collect:

Customer Name

Contact information including email address.

Demographic and location information such as postcodes.

How your information is used & stored:

We will only use your data with your consent, we collect this data to provide the best service possible and to understand your needs.

Your personal information will only be used for the purpose it was collected, to send promotional materials and improve our products. We will only store personal information as long as it is required for the purpose it was initially collected. This data is reviewed and deleted when deemed no longer necessary. Your address will be used for the delivery of our products. Your telephone number may be used to contact you for further information about your order, delivery information and allergy information.

Our Website & your information:

Lost Bear Bakery does not collect or process personal information about our website visitors unless they choose to provide the information.

Some of the information collected will not contain any personal data - this is used to improve our website.

Keeping your information safe:

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies:

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Cookies provide us with data (such as repeated visits to certain pages) that helps us provide you with better website experience through monitoring which pages you find useful. You have the ability to allow refuse cookies but the latter may prevent you from making full use of the site.

Marketing & Unsubscribing: 
We use double opt-in to ensure you want to subscribe. We will only contact a customer if they have asked to receive said marketing or enquired about our products. If you decide to "unsubscribe" from our marketing you can do so
 by clicking the unsubscribe link at the bottom of any of our emails or emailing lostbearinfo@gmail.com.

If you enter a competition or prize draw we are running, we will only contact you to notify you have won and if you would like to receive further news, offers and competitions.

External links & Hyperlinks:

Lost Bear Bakery does not control every potential risk involved in the internet - some of the sites on our website link to external websites which Lost Bear Bakery cannot be held liable for the content.  We are not responsible for the content and/or functionality of any of those external websites.

Remove your data:

If you don’t want us to process your data anymore, please contact us at lostbearinfo@gmail.com

Policy updates:

We may update these policies at any time. If we do so, a notification will be made on the main page of our website.

 

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© 2021 by Lost Bear Bakery.