SHIPPING POLICY
Delivery to: UK only, nationwide. Please allow for an additional 1-2 days for deliveries to Scotland.
Postage & Packaging is based on weight:
up to 1kg is £3.85
1kg - 2kg is £5.57
2kg+ is £12
*prices have increased in line with Royal Mail 2021 price updates.
Delivery method: Royal Mail 1st Class Post*.
Order & dispatch:
*UPDATE*
Please note our Baking and Dispatch days will change on 8th March 2021 to the following:
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Orders placed after 3 pm Sunday - Wednesday (3 pm) will be baked on that Wednesday afternoon/evening for dispatch the next day (Thursday).
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Orders placed after 3 pm Wednesday - Sunday (3 pm) will be baked on that Sunday afternoon/evening for dispatch the next day (Monday).
Mon - DISPATCH
Wed - BAKING
Thu - DISPATCH
Sun - BAKING
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For more information please drop us an email on lostbearinfo@gmail.com
Delivery required on a specific date?
Please add the delivery date information in the 'Add Note' box located in 'My Cart' - prior to clicking on the checkout button.
- Deliveries that require a specific date will be dispatched three days before the date, to ensure it arrives in good time.
Royal Mail update: Due to the current coronavirus situation, some services may be disrupted and some deliveries delayed.
Out when delivery is attempted?
Due to the size of our bakes, they will not fit through a standard letterbox. If you are out when the delivery is attempted Royal Mail will attempt to deliver to your neighbour and leave a card. If your neighbour is also unavailable the package will be returned to a Customer Service Point and a card will be left.
Further details on redelivery or collection will be available on the card.
*Royal Mail 1st Class Post Terms and Conditions apply:
Royal Mail aims to deliver its 1st Class Post the next working day, however, it is not guaranteed. Delivery may take up to 3 working days and is not considered late until after 5 working days. Delivery prices will increase in line with Royal Mail pricing structure.
MARCH UPDATE 2021
Gluten-Free options now available (see shop).
Update to Baking and Dispatch days (see left).
LOCAL DELIVERIES
Local Deliveries (SE6/SE13):
If you require local delivery, within SE6/SE13, feel free to email us or use the chat feature to arrange a local delivery.
We are always happy to help!